CRM

Position: Senior CRM Key Responsibilities: Manage and maintain customer relationships and CRM database. Monitor leads, enquiries, sales follow-ups and customer interactions. Coordinate with Sales, Dispatch, Accounts and other internal teams. Handle customer queries, complaints and ensure timely resolution. Prepare daily/weekly/monthly MIS and CRM reports.

Track pending orders, payments and customer commitments. Ensure accurate CRM data entry and regular follow-ups. Analyze customer data to improve retention, satisfaction and sales. Guide junior CRM executives and ensure smooth CRM operations. Maintain proper documentation and support management with reports.