ServiceNow Business Analyst

We are searching for our client, a global IT company, a Service. Now Business Analyst to join their business in Luxembourg City. Position Title: Service. Now Business Analyst Position Type Permanent Start Date: ASAP Location: Luxembourg City Contact: Bojan Ulemek | +49 89 23 88 98 671 Role Summary Our client, a leading GSI, are looking for a Service.

Now Business Analyst to support the analysis, design, and implementation of business processes on the Service. Now platform. The role involves close collaboration with business stakeholders, IT teams, and Service. Now developers to ensure requirements are clearly captured, solutions are aligned with best practices, and delivered outcomes meet business objectives.

Key Responsibilities

Requirement Gathering & Analysis Engage with business stakeholders to understand, analyse, and document business requirements. Translate business needs into functional specifications, user stories, and acceptance criteria. Perform gap analysis between current processes and Service. Now best practices (ITIL‑aligned). Process Design & Optimization Design and document end‑to‑end business processes and workflows within Service.

Now. Identify opportunities for process improvement and automation. Ensure compliance with organisational standards and governance principles. Service. Now Solution Support Support configuration of Service. Now modules such as ITSM (Incident, Change, Problem, Request, CMDB) and other applications as required. Act as a bridge between business users and technical teams during solution design and implementation.

Participate in testing cycles, including UAT preparation, execution, and defect management. Stakeholder & Communication Management Serve as a key liaison between business units, IT, and Service. Now development teams. Facilitate workshops, requirement walkthroughs, and review sessions. Provide regular status updates, risk identification, and clarification to stakeholders.

Documentation & Training Create and maintain functional documentation, process flows, and solution design artefacts. Support end‑user training, knowledge transfer, and adoption activities. Assist in post‑go‑live support and continuous improvement initiatives.

Required Skills

& Experience Experience 5+ years of experience as a Business Analyst, with strong exposure to Service. Now implementations. Hands‑on experience in requirement elicitation, process mapping, and solution validation. Experience working in Agile / Scrum delivery environments is preferred. Technical & Functional Skills Strong understanding of Service.

Now platform and ITSM processes. Knowledge of ITIL framework and service management principles. Familiarity with dashboards, reporting, and basic analytics in Service. Now. Ability to work effectively with developers, administrators, and architects. Soft Skills Excellent communication and stakeholder management skills.

Strong analytical and problem‑solving abilities. Detail‑oriented with a structured and organised approach.

Education

& Certifications Bachelor’s degree in Business Administration, Information Technology, or a related field. Service. Now Certified System Administrator (CSA) – preferred. ITIL certification or Service. Now Implementation Specialist certifications are an advantage Additional Requirements Languages: English must, French highly desired For more details contact: sales(at)manningglobal.

com Quoting reference: LX_MGBU_BA_12971 Or call Bojan on: +49 89 23 88 98 671 View our latest jobs: www.manningglobal.com Follow us on twitter: @Manning. Global