PC Support Technician

Join our team as a PC Support Technician! We’re looking for a tech-savvy, consumer-focused individual to support and troubleshoot computers, printers, networks, and mobile devices. If you enjoy solving problems, helping others, and value caring, honesty, respect, and responsibility, we’d love to hear from you! **This position offers a pay range of $29.

81 to $32.00 per hour.** JOB SUMMARY: Responsible for end-user PC/Printer/Network/Mobile hardware and software support including user interface to file servers, e-mail, folder shares, etc. Ensure confidentiality and reliability of corporate data, proprietary information, and intellectual property. S/he will accept and display the values of caring, honesty, respect and responsibility.

JOB FUNCTIONS: Provide day-to-day user support through remote and onsite support emphasizing timely service and satisfaction: computer troubleshooting, password resets, file shares, internet issues, email, printer installs, malware/virus removal, sites down, WiFi issues, etc. Develop and implement solutions with knowledge of prioritization.

Document and track through timely completion in the Ticketing System. Provide support for PC hardware & software maintenance/failures to ensure fully functional and reliable systems. Work with third party support and vendors. Apply techniques to protect data through physical security, anti-virus methods, and data backup and recovery for individual PC’s.

Maintain inventory of computer equipment and parts, keep server room orderly and labeled. Monitor industry developments and trends in PC’s, networking and communications hardware and software. Assist Director of IT, System Administrator and CIO as needed. SUPERVISORY RESPONSIBILITY: None FISCAL RESPONSIBILITIES: None FACILITY/HOUSEKEEPING RESPONSIBILITIES: Ensures that the immediate office area is neat and clean.

COMMUNITY/COMMITTEE/VOLUNTEER RESPONSIBILITIES: Participates in inter divisional job assignments as assigned. YMCA LEADERSHIP COMPETENCIES

• TEAM LEADER Mission Advancement: Models and teaches the Y’s values. Ensures a high level of service with a commitment to improving lives. Provides volunteers with orientation, training, development and recognition. Cultivates relationships to support fundraising. Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support. Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress. Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. EDUCATION/EXPERIENCE/PHYSICAL REQUIREMENTS (Minimum Required): -Associates degree in Computer Science or a related field or equivalent experience. -Thorough understanding of basic networking technologies, PC hardware and Windows operating software. -Ability to understand user’s needs and problems, develop solutions, and relate effectively utilizing good communication skills.
• Broad knowledge of the YMCA philosophy, mission and functions helpful. -Ability to lift, transport and install computer equipment and ancillary equipment as necessary. -Valid MA driver’s license and ability to drive to multiple locations as required by position.