Service Writer

Service Writer Join the Hunter Power Sports Team! Hunter Power Sports is looking for an organized, detail-oriented Service Writer to support our service department with repair order preparation, technician dispatching, and daily shop coordination. If you enjoy working in a fast-paced environment, communicating with technicians, and keeping service operations organized, this is a great opportunity to grow with a family-owned company.

Powersports service experience is a plus!

What You'll Do

Repair Orders & Service Documentation Open, write, and update repair orders for motorcycles, ATVs, side-by-sides, and other powersports vehicles. Document customer concerns, requested repairs, maintenance needs, and vehicle information accurately. Ensure repair orders include the details and documentation technicians need to complete their work.

Review repair orders for accuracy and completeness. Update repair order statuses and maintain organized service records. Service Dispatch & Shop Coordination Dispatch repair orders to technicians based on workload, availability, and job requirements. Coordinate work assignments to help maintain an efficient shop workflow.

Monitor repair progress and communicate job status updates to the service team. Help prioritize incoming work and identify delays or workflow concerns. Work with service management and technicians to keep repairs moving efficiently. Team Communication & Support Communicate clearly with technicians, Service Advisors, and service management.

Help clarify repair order details and resolve documentation issues. Support daily service department operations and administrative tasks. Maintain accurate records and handle customer and company information professionally. Follow established dealership procedures and safety practices.

What We're Looking For

Previous service department or dealership experience is preferred. Experience writing repair orders or dispatching technicians is a plus. Powersports, motorcycle, ATV, or small-engine industry experience is beneficial. Strong organizational skills and attention to detail. Comfortable using computers and dealership management systems.

Good communication and problem-solving abilities. Ability to multitask and prioritize work in a fast-paced environment. Dependable, proactive, and able to work independently and as part of a team.

What We Offer

Medical, Dental & Vision Insurance 401(k) with Company Match Paid Time Off Paid Holidays Wellness Program Employee Discounts on Vehicles, Parts & Service Career Growth & Professional Development Opportunities Supportive Leadership Team Positive, Team-Oriented Work Environment Employee Appreciation Events Why Hunter Power Sports?

Hunter Power Sports is part of Hunter Automotive Group , a fourth-generation, family-owned company proudly serving Western North Carolina since 1940. We value teamwork, continuous improvement, and providing our employees with opportunities to develop their skills and build long-term careers. Our Core Focus is to improve the quality of life for our employees, customers, and community.

Our Core Values Honesty Continuous Improvement Strong Work Ethic Positive Attitude