Client Coordinator

Client Coordinator Job Summary Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.

Key Responsibilities

Client Accountability Responsible for overseeing thewell-being, service coordination, and overall care of all assigned clients. Prompt Client Profile Adoption Conduct thorough review and verification of all new client profiles to ensure accuracy and completeness. New Client Staffing Complete staffing for all new clients within48 hours.

Any delays must beimmediatelyescalated to the Branch Manager. Care Plan Adjustment Process all updates to client care plans, including service or schedule changes, within 1 hour of receivingnew information. Timely Communication Notify supervisors promptly of any changes in client status, details, or care needs to ensure continuity of services.

Client Scheduling Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status. Thorough Documentation Record allclient‑relatedcommunication in the client profile to ensureaccurate, complete, and compliant documentation. Weekly Client Outreach Conduct proactive outreach every Friday to all clients whose services are on hold (e.

g., hospitalization, rehab, declined services) to assess needs and offer support. Missed Visit Management Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity. Service Terminations Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.

Uninterrupted Services Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise Service Renewal for VA Clients Begin the renewal process for VA clients at least one month before authorizationexpirationto prevent service gaps. Client Monthly Survey Requirement Ensure completion of monthly surveys for all clients under the coordinator’s management.

Annual Caregiver Performance Evaluation Ensure all caregivers serving assigned clients complete an annual performance evaluation. Required Skills/Abilities Demonstrated customer service and communication skills, problem solving, and attention to detail. Technical proficiency in utilizing computers and generating reports.

Able to speak, read and write English fluently. Able to speak other languages is an advantage.

Education and Experience

High school diploma or equivalent. 2 years of experience in a customer service role highly preferred Physical Requirements Prolonged periods of sitting at a desk and working on a computer. This position requires working on-site Monday through Friday from 9:00 a.m. to 5:00 p.m