Service Delivery Manager

Manage issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms. Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes.

Ensure accurate development and traceability of requirements during project lifecycle. Manage the change enablement process throughout project duration. Manage client expectations, updates and buy-in, including representing Avanade at governance meetings. Manage and develop customer relationships and perceptions to achieve mutual goals.

Manage Avanade and subcontractor staff assigned to the project. Determine the project approach, staffing, responsibilities, and schedule. Ensure that project resources receive any necessary training and are used effectively. Engage and manage appropriate onshore, offshore, and near shore workforces, including Service Licensing Agreements (SLAs).

Assist in the sales process, including estimating work effort and expenses using Avanade’s standard tools. Technical skills and knowledge: Demonstrated ability to think and work systematically and logically. Good understanding of contract terms and interpretation. Demonstrated understanding of key Project/Program Management disciplines, including estimating, work planning, contract management, scope management, user acceptance, etc.

Experience in customer expectations management. Demonstrated experience employing project management methods, tools, and techniques. Working knowledge of Microsoft platform technologies. In-depth knowledge of Microsoft Project and Team Foundation Server (TFS). Good knowledge of Earned Value reporting. Preferred Education Background A Bachelor’s degree in business or technology-related field (or equivalent).

Preferred Years of Work Experience 5 - 7 years of consulting project management experience. Preferred Years of Management Experience 5+ years of direct people management experience.