demo281

Customer Service Specialist

demo281

London, United KingdomPosted Jun 9, 2026

Job description

Overview

Do you want to work as part of a team supporting people? An exciting opportunity has arisen to develop your professional career as a Substance Misuse Nurse within a creative and exciting organisation. The Substance Misuse Nurse role is a varied one, the successful candidate will be an integral member of a multidisciplinary team, offering specialist clinical interventions to people who use our services.

In our services no two days are the same. Every person who comes into our service is treated as an individual, so understanding the importance of a whole person approach along with being curious, a good listener, a clinically robust practitioner and having a flexible approach are essential skills.

Responsibilities

Undertaking physical and mental health assessments for people who access our services Being involved in opiate and alcohol interventions Running clinics Leading on harm reduction interventions We want to support you to recognise and achieve your goals: We hold regular national nurse and HCA forums to enable networking across the organisation We actively support our nurses with revalidation with protected continuing professional development time, which totals up to 6 days per year.

We have a wide range of educational opportunities including free access to the RCNi learning platform and we pay for your NMC fee All our team members are encouraged to take a Wellbeing hour every week and access personal wellbeing resources Our nursing pay is competitive with the NHS Agenda for Change pay bands. We always keep the people who use our services at the heart of everything we do, and we are committed to the active involvement of service users in their care and service delivery.

Our service values are - be compassionate, be open, and be bold. If this sounds like you, we’d love to hear from you. Please read our job description and click apply. Please ensure that when completing your application, you address the person specification. This post is subject to an Enhanced Disclosure and Barring Service check.

It is desirable that you have a full UK driving license. Travel within Norfolk to visit other bases maybe required for this role. Please note applications may close early if sufficient interest is received.

Qualifications

Salary Range (pro rata if part time) CGL points 33 to 39 (£31,695.13 - £37,331.56) ILW / OLW /Fringe N/A

  • Outside London Weighting Area Closing Date 17/4/2022 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Michelle Stewart | michelle.stewart@cgl.org.uk This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level. Apply Email this job to a friend Share this vacancy on your newsfeed We believe that having diverse people working as part of our team makes us the organisation that we are. We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible. The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.

Your role

Undertaking physical and mental health assessments for people who access our services Being involved in opiate and alcohol interventions Running clinics Leading on harm reduction interventions We want to support you to recognise and achieve your goals: We hold regular national nurse and HCA forums to enable networking across the organisation We actively support our nurses with revalidation with protected continuing professional development time, which totals up to 6 days per year.

We have a wide range of educational opportunities including free access to the RCNi learning platform and we pay for your NMC fee All our team members are encouraged to take a Wellbeing hour every week and access personal wellbeing resources Our nursing pay is competitive with the NHS Agenda for Change pay bands. We always keep the people who use our services at the heart of everything we do, and we are committed to the active involvement of service users in their care and service delivery.

Our service values are - be compassionate, be open, and be bold. If this sounds like you, we’d love to hear from you. Please read our job description and click apply. Please ensure that when completing your application, you address the person specification. This post is subject to an Enhanced Disclosure and Barring Service check.

It is desirable that you have a full UK driving license. Travel within Norfolk to visit other bases maybe required for this role. Please note applications may close early if sufficient interest is received. Salary Range (pro rata if part time) CGL points 33 to 39 (£31,695.13 - £37,331.56) ILW / OLW /Fringe N/A

  • Outside London Weighting Area Closing Date 17/4/2022 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Michelle Stewart | michelle.stewart@cgl.org.uk This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level. Apply Email this job to a friend Share this vacancy on your newsfeed We believe that having diverse people working as part of our team makes us the organisation that we are. We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible. The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.