ITOM Consultant

Responsibilities

• Delivery of consulting services to install, configure, and integrate software products from Service. Now with a focus on the ITOM based products (discovery, service mapping, configuration management, event management)
• Develop Custom patters as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Support the development and growth of the services delivered by In. Morphis
• Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
• Deliver projects on customer premise or remotely as required.
• Provide value-based assessments and workshops to help the customer maximize business results from Service. Now software Requirements Service. Now experience with discovery, event management, service mapping, and configuration management (CMDB) is crucial Accreditations / certifications in Service. Now System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred 3-5 years in a consulting position, delivering software implementation engagements Experience in multiple application architectures and supporting technologies Expertise with scripting languages such as PERL, JavaScript, Python, or Shell Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Thorough knowledge and/or experience working with Operating Systems (Linux, Windows) Knowledge of networking concepts such as IP Addressing, Firewalls, ports Knowledge of relational databases (MySQL, MSSQL, Oracle) ITIL knowledge with the ability to relate concepts to implementation strategies
• Experience with ROI / value propositions for customers software implementation Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports Consultative skills for software service delivery to lead customers to improve their processes and organizational models.