Customer Service Representative (Spanish Bilingual) - Onsite

Description Snapscale is searching for a skilled and experienced Spanish Speaking Professional.

Responsibilities

Insurance verification (experience preferred) New patient enrollment Answer phone calls from patients Schedule/Reschedule patient appointments Respond to patient emails and texts Manage EMR Perks Health Maintenance Organization (HMO) Government-mandated benefits Highly-competitive compensation package Transportation allowance Opportunities for career growth and development Fun and supportive work environment

Requirements

Proficient in both written and spoken Spanish and English Minimum 6 months BPO experience in a Spanish bilingual account (required); prior experience in healthcare accounts is a plus! Comfortable working with US-based clinics and physicians Eager to learn EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling Soft skills such as empathy are essential as you may be talking to people who have medical issues Organized and detail-oriented Can start ASAP