Guest Services Representative

Job Details: Level: Entry, Job Location: Jersey City

• Jersey City, NJ, Salary Range: Undisclosed, GUEST SERVICES REPRESENTATIVE Join this exciting, growing entertainment destination as a member of the Guest Service Representative (GSR) team in Jersey City, NJ. GSR personnel must enjoy working with people, be outgoing, friendly and provide a world class guest experience. We provide upward mobility for all employees who look to grow in their roles and responsibilities. Job Description Support customers by answering phone calls, greeting and assisting them in person Assist customers in the self-registration process Sell karting options including up-selling races & specials Sales of memberships, arcade cards, snacks, apparel, parties, etc. Take payment of cash, credit cards and coupons for specials, etc. Scheduling and placement of customers into races, groups and teams Open / close cash registers, reconcile register drawer at shift close, balance transactions Prepare merchandise displays, Re-stock food and apparel and maintain inventory Set-up Retail parties and small group events and provide attentive customer service Act as Event Coordinator for Birthday parties and other retail events Develop Daily To-Do lists and accomplish tasks as time permits Open and Close Shifts with attention to preparation and readiness for following shift Keep facility in premier condition at all times completing all opening and closing duties Qualifications: The Customer Service Representative’s job skills and specifications include: Helpful, friendly and patient attitude and disposition with ability to SMILE at all times Excellent interpersonal and communication skills and a great team player Ability to accurately record information with strong attention to detail Able to multi-task and problem solve Able to work 15 to 28 hours per week including weekends and holidays Make RPM Raceway the best experience for every racer that walks through our door Education and Qualifications: High school diploma or G.E.D. from accredited institution College attendance working towards a degree is preferable with flexible hours available Patient, Presentable, Punctual and Responsible