IT Technician

Schedule: Monday through Friday from 9am-5pm with a 1-hour paid lunch break Comprehensive benefits package including: Paid vacation time, sick time, and holidays Company-paid medical, dental, vision, life, and disability insurance 401k plan with match Wellness plan Job Duties: Provide support to employees in person, by phone, and remotely.

Troubleshoot hardware, software, and account issues Set up, image, deploy, maintain, and repair desktops, laptops, peripherals, and printers Maintain and troubleshoot the office and warehouse network infrastructure, including switches, wireless access points, firewalls, and cabling Monitor servers and backups to keep company systems running and data protected Manage user accounts and access, including onboarding and offboarding, email, and multi-factor authentication, across cloud platforms such as Microsoft 365, Google Workspace, and Microsoft Entra ID Administer Active Directory and the office domain, including user and group management and domain-joined devices Automate routine tasks with Power.

Shell and Bash scripts Support warehouse and production systems, including label printers, standard printers, barcode scanners, and PC testing racks Support Windows OEM licensing workflows, including OA3 key injection and the Microsoft Digital Operations Center Keep systems secure and current through patching, endpoint protection, and license and asset tracking Create and maintain thorough documentation of systems, networks, issues, fixes, and procedures so support stays consistent Perform additional related duties, as assigned Required Skills/Abilities: Working knowledge of Windows and common business software Hands-on experience installing, diagnosing, and replacing PC hardware components Experience supporting printers and peripherals, ideally label printers and barcode scanners Networking experience, including TCP/IP, DHCP, DNS, and Wi-Fi, ideally with Ubiquiti equipment Experience with Active Directory and managing office domains Familiarity with Microsoft 365, Google Workspace, Microsoft Azure, and Microsoft Entra ID Scripting experience in Power.

Shell and/or Bash Understanding of IT security fundamentals, including patching, endpoint protection, and backups Understanding of how to read, create, and maintain thorough documentation Strong troubleshooting and problem-solving skills Clear, patient communication with employees of all technical levels Ability to prioritize multiple requests and work independently Willingness to learn new tools and technologies Preferred Skills/Abilities: Experience with Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), or other networked OS deployment methods Experience with Windows OEM licensing, including OA3 key injection and the Microsoft Digital Operations Center Experience administering and supporting Oracle Net.

Suite Familiarity with AI tools such as ChatGPT or Claude CompTIA A+ or Network+, or Microsoft certifications such as MD-102 or MS-102 Education and Experience: High school diploma or equivalent Bachelor's degree in a related field preferred 1-3 years of experience in IT support, helpdesk, or a related technical field Physical Demands: Must possess mobility to work in a standard warehouse setting Able to lift, carry, push, and pull materials and objects weighing up to 50lbs Able to stand or sit for the duration of the shift Able to bend, reach, stoop, kneel, and climb to perform work