Senior Service Technician (Field Service) – Nationwide USA

The Senior Service Technician will be responsible for maintaining, troubleshooting, repairing, upgrading, and optimizing a nationwide network of battery swapping stations deployed for a key customer. The successful candidate will serve as the primary field service representative and technical escalation point, ensuring maximum system uptime and customer satisfaction.

​ This position requires extensive travel throughout the United States via air travel, rail, rental vehicle, or company vehicle, depending on the service location and operational requirements. ​ In addition to technical expertise, the ideal candidate will have experience developing technical training programs, coaching technicians, and supporting organizational growth initiatives.

Field Service Operations ØPerform preventive maintenance, corrective maintenance, and emergency repairs on technical service stations across the United States ØDiagnose and resolve complex electrical, electronic, and mechatronic issues ØConduct installations, commissioning, upgrades, and retrofits ØPerform root-cause analysis and implement corrective actions ØEnsure maximum uptime and operational performance of customer assets ØMaintain detailed service documentation and technical reports Customer Support & Relationship Management ØAct as the primary technical point of contact for a nationally recognized key customer ØBuild and maintain strong customer relationships ØProvide technical guidance and recommendations to customer stakeholders ØEnsure exceptional customer service and professionalism during all field activities Training & Knowledge Development ØDevelop and maintain technical training materials and service documentation ØCreate structured training and qualification programs for internal teams and service partners ØConduct hands-on and classroom-based training sessions ØSupport knowledge transfer and continuous improvement initiatives Process Improvement ØIdentify opportunities to improve service efficiency, reliability, and operational performance ØAssist in developing standard operating procedures and service best practices ØCollaborate closely with engineering, operations, product management, and customer success teams Technical Qualifications Associate’s Degree, Technical Certification, Military Technical Training, or equivalent practical experience in: ØMechatronics and Electronics ØElectrical Engineering Technology ØIndustrial Maintenance ØAutomation Technology or related technical disciplines Minimum 8 years of experience in: ØField Service ØIndustrial Equipment Maintenance; ØMechatronic Systems; ØElectrical and Electronic Troubleshooting ​ Strong knowledge of: ØElectrical systems ØLow-voltage and control systems, ØElectronics diagnostics ØMechanical assemblies Network-connected equipment Expererience reading and interpreting: ØElectrical schematics ØWiring diagrams ØTechnical manuals ØService documentation Professional Experience ØExtensive experience supporting geographically distributed equipment networks.

ØExperience creating technical training programs and training technicians. ØProven ability to work independently with minimal supervision. ØStrong technical problem-solving and troubleshooting skills. Travel Requirements ØAbility and willingness to travel extensively throughout the United States. ØValid U.S. Driver’s License with a clean driving record.

ØAbility to travel by airplane, train, and automobile as required. ØAbility to lift and transport equipment when necessary.

Preferred Qualifications

ØExperience with EV charging infrastructure, battery systems, mobility solutions, or related technologies. ØPrevious experience supporting key national accounts. ØExperience managing subcontractors or service partners. ØPrior supervisory or team leadership experience. ØProject management experience. To support one of our most prestigious and strategically important customers, we are seeking an experienced and highly motivated Senior Service Technician who will take full technical responsibility for a dedicated network of service stations throughout the United States.

This role offers a unique opportunity to become the primary technical expert for a major national customer while helping shape and expand our U.S. service organization. For candidates with strong leadership capabilities and a proven track record of success, this position provides clear oppotzunities for upward mobility.

ØOpportunity to support a premier national customer ØHigh degree of autonomy and responsibility ØNationwide impact on critical mobility infrastructure ØDynamic and growing international organization ØSignificant leadership growth opportunity ØClear path toward Service Manager – USA ØOpportunity to shape the future of our U.

S. service operations Additional Health insurance ØEligible employees will have access to an Individual Coverage Health Reimbursement Arrangement (ICHRA), with Swobbee contributing $800 per month toward qualifying health insurance coverage. Paid Time off (PTO) Ø20 days of Paid Time Off (PTO) annually Federal Holidays ØSwobbee observes all U.

S. federal holidays. Paid Sick leave ØEmployees are eligible for paid sick leave in accordance with applicable state and local regulations. Leadership Development Opportunity Candidates who demonstrate strong performance, leadership capabilities, customer relationship management skills, and operational excellence will have the opportunity to advance into a management position with responsibility for: ØLeading and developing the U.

S. service organization. ØManaging field service personnel and service partners. ØDriving service KPIs and operational performance. ØResource planning and workforce development. ØCustomer relationship management. ØStrategic growth of service operations across the United States.