CRM Executive (Receptionist)

We are looking for a professional and customer-focused Receptionist (CRM) to manage front desk operations and customer relationship activities. The candidate will be responsible for handling visitor inquiries, maintaining customer records, coordinating follow-ups, and ensuring a positive customer experience.

Key Responsibilities

Manage front desk operations and greet visitors professionally. Handle incoming calls, emails, and customer inquiries. Maintain and update customer data in CRM software. Coordinate customer follow-ups and feedback collection. Schedule appointments and meetings. Prepare daily reports and maintain records. Assist sales and customer support teams with CRM-related tasks.

Ensure timely resolution and escalation of customer concerns.

Requirements

Graduate in any discipline. 6 months to 1 year of experience as a Receptionist, CRM Executive, or Customer Support Executive. Knowledge of CRM software and MS Office. Good communication and interpersonal skills. Strong organizational and multitasking abilities. Professional appearance and positive attitude. Ability to handle customer interactions effectively.

Skills Required Customer Relationship Management (CRM) Communication Skills Data Entry & Record Management MS Excel & MS Office Follow-up & Coordination Customer Handling Time Management Problem-Solving Skills