Key Account Manager

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.

Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space.

Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy. Logistics and Joy.

Express, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/ What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide.

With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

1. Key Account Development & Business Growth Develop, manage and grow key accounts across Europe. Develop a deep understanding of customers’ supply chains, logistics operations and business models to identify opportunities across warehousing, transportation, fulfillment, distribution and integrated supply chain solutions. Build and maintain long-term relationships with customers across Procurement, Supply Chain, Logistics, Operations and senior management. Expand key accounts from individual logistics services to integrated end-to-end logistics solutions.
2. End-to-End Customer Lifecycle Management Manage the full customer lifecycle, from opportunity development, needs analysis, solution design, pricing and commercial negotiation through contract signing and project implementation. Conduct regular Business Reviews to assess business performance, customer satisfaction and potential growth opportunities. Proactively identify customer needs, operational risks and service issues, and coordinate internal resources to drive effective solutions. Continuously increase customer revenue, gross profit and depth of partnership.
3. Logistics Solutions & Project Management Work closely with Solution, Operations, Finance, Legal and other cross-functional teams to develop integrated logistics solutions based on customer requirements. Lead and coordinate major RFQ / RFP / Tender projects. Solutions may include: European warehousing and warehousing & distribution B2B / B2C fulfillment E-commerce logistics International ocean and air freight European line-haul and last-mile delivery Reverse logistics / Returns Bulky and oversized logistics Warehouse automation China–Europe cross-border supply chain solutions Follow through on project implementation to ensure that commercial commitments are fully aligned with operational delivery.
4. Sales Performance & Account Management Take ownership of Revenue, Gross Profit, collections and business growth across assigned accounts. Build and manage customer Pipeline, Forecast and Sales Funnel. Regularly report on account performance, key projects, business opportunities and potential risks. Develop annual Account Plans and strategic growth plans for key customers.
5. Cross-Functional Collaboration Collaborate with sales, operations, warehousing, transportation, product, finance and legal teams across European markets. Drive the implementation of key account projects across multiple countries and business lines. Coordinate cross-functional resources to resolve customer issues related to operations, cost, service quality and contractual execution. At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.