Area 4 Manager - Ascot 2026

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences. This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.

Role Overview: The Act 4 Area Manager is accountable for the Father Christmas land operation, leading and inspiring a variety of operational and performance teams, ensuring guests have a world-class experience. This is a multifaceted role, which requires a strong balancing of the demands of people management and protecting the guest experience, whilst also delivering an efficient and effective operation.

The area of responsibility includes managing the guest journey from The Elven Village to Compass’ Lobby (including managing the flow rate of guests), the Compass’ Lobby check-in experience, Elves and the delivery of the guest’s personalised audience with Father Christmas, accountable for the entire FC Land operation, leading and inspiring the operational team, ensuring guests have a world-class experience.

This is a multi-faceted role, which requires a strong balancing of the demands of people management and protecting the guest experience, whilst also delivering an efficient and effective operation.

Key Responsibilities

Manage a safe flow of guests throughout the Act 4 operation strictly in-line with approved policy, processes and instruction. Ensure a complete and up-to-date working knowledge of procedures, consulting with the Event Manager on any required review or revision, ensuring a consistent and efficient operation. On a rostered basis, work as an ‘Area Manager’ for Act 4, ensuring that guest throughputs and employee performance are pro-actively managed.

Have a thorough working knowledge of each area, to effectively troubleshoot and problem solve. To exceed the NPS target and guest satisfaction scores as set by Live Show Team Ensure a consistent and accurate daily reporting of operational KPI’s for your area to the Event controller Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies, working with colleagues and direct reports to ensure all are trained and working in accordance with the relevant processes.