Patient Services Lead

The Patient Services Lead will act as an on-site resource for the Patient Services team while performing the duties of Patient Services. Patient Services is responsible for the operation of the Front Desk. This is a patient-facing position that requires exceptional ability to multitask in stressful situations while providing excellent customer service to patients, colleagues, and third party organizations in the Center and over the telephone and computer.

Patient Services is responsible for facilitating the coordination of patient care from an administrative and financial perspective. Within a community health center setting, the patient population varies greatly and it is important Patient Services is able to deliver services in the native language of the patient and in a culturally competent manner at all times.

Patient Services is most often the first and last point of contact for patients and it is important this person presents professionally and friendly at all times. The Patient Services Lead is responsible for the daily reconciliation of monies received.

Essential Functions

Schedule appointments for both new and established patients; collect all necessary patient information for the appointment. Provide patients and the general public with information about the Center including services provided and fees associated with those services; maintain current knowledge of fee schedule and services at all times.

Work interdependently with the other Patient Services staff to ensure that daily administrative and financial tasks are completed in a timely manner such as printing encounter forms, checking messages, appointment reminder calls, etc. Collect patient payments, registration, Sliding Fee Discount Program documents and confirm all essential information such as patient contact, insurance, income, and demographic information.

Patient Services staff must clearly understand and apply the policies and procedures established by the Center to ensure proper implementation of our Sliding Fee Discount Program, including the evaluation of patient provided documentation attesting to the household proof of income (POI) and dependents for eligibility.

Responsible for implementing the Front Desk Manual and provider-specific appointment protocols. Responsible for the regular upkeep of the indoor/outdoor building lobby and waiting rooms to ensure a positive impression for all patients and visitors. Assign walk-in appointments appropriately and correctly classify patient visits in the Electronic Medical Records system.

Responsible for collecting patients’ payments; enter the payment correctly and provide patients with a receipt; complete Daily Cash Collection Worksheet correctly. All other duties as assigned. Qualifications, Education, and Experience: 3-5 Years Experience In A Medical Office Setting Read, Write, and Speak Fluent English/Spanish Preferred Proficient in Microsoft Office Suite programs and Electronic Medical Records Ability to Multi-Task, Work Extended Hours, And Add Immediate and On-Going Value To The Center’s operation.