Global O2C Process Owner - Customer Order Management

Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world! Take ownership of Armacell's global Customer Order Management process, shaping a future-ready Customer Service model and driving standardisation across every region. Your Tasks Own the end-to-end global Customer Order Management process as design authority Define and maintain global process standards, policies, SOPs and governance Develop the new Customer Service operating model, including organisation and governance Drive process harmonisation, reviewing and approving local deviations Collaborate with Global Process Owners across Customer Management and Billing & Collection Define and maintain global KPIs, KAIs and performance frameworks Own the continuous improvement roadmap, including automation and AI-enabled solutions Act as business lead and design authority for S/4HANA and transformation initiatives Your Profile 10+ years of experience in Customer Service, Order Management or Order-to-Cash Proven track record in global process ownership , governance and operating model design across multiple regions Strong SAP ERP experience, preferably including S/4HANA transformation programmes Strong understanding of process controls, compliance and audit expectations Fluent English Experience leading business harmonisation and stakeholder management in a global matrix an advantage Knowledge of AI-enabled solutions in and outside S/4HANA an advantage Our Offer Armacell offers a competitive salary package according to your experience and skillset Flat hierarchies and short decision-making paths Respectful and inclusive work culture in an international environment Integration Events (Family day, Global Armacell Day) Hybrid working model (3/2 – office/home) Luxmed – Medical Care Package Multisports Card Life Insurance … #LI-Hybrid #LI-AH1 Time Type: Full time