Service Delivery Intern Apprentice Tanzania

Main tasks and Responsibility Handling the Export documentation function Ensuring strict adherence to the export release Group and Local processes/SOPs. Follow up to completion, SI submission chaser escalations from GBS, ensuring timely closure. This is to ensure all Shipping Instructions are submitted within SOP timelines/deadlines Proper reconciliation and system modifications post vessel sail to ensure customers are well and timely updated on loading status for their consignments.

Timely clearance of reconciliation errors as per CMA CGM Group processes and SOPs for timely vessel closure at Mother agency. Timely response to all SSC RFIs as per SLA. Reporting in the weekly meeting with SSC on all issues arising and affecting customer experience. Ensuring Tanzania export Documentation fully complies with Local SOPs, CMA CGM Group policies & Export Service Delivery process and Local Authority's requirements with proper record keeping.

Ensure that all NOVA and nice CX cases are duly closed on time and within determined TAT (Turn Around Time) Miscellaneous related duties and tasks as may be assigned. Managing Loading Permit generation Customer Service Timely escalating any difficult cases to Tanzania Counter & Documentation Supervisor for resolution.

Customer education and promotion of e-commerce transactions.