Job description
Sales Trainer | Luxury Lodge Group | Cape Town Kendrick Recruitment is currently seeking an experienced and dynamic Sales Trainer for a luxury lodge group based in Cape Town. This live-out role is ideal for a passionate training professional with a strong background in luxury travel sales and a proven ability to design and deliver impactful training programmes across sales and operations teams.
Salary: R45,000 (Live-Out) Key Responsibilities
- Design and deliver comprehensive training programmes for Sales and Operations teams
- Conduct regular training needs analyses and identify skills gaps in collaboration with HR and the Performance & Development Manager
- Facilitate onboarding training for new employees and ongoing training for existing staff
- Develop and implement remedial training plans tailored to individual performance needs
- Continuously assess and improve training content, delivery methods and effectiveness
- Formalise, design and maintain all training materials across various formats
- Work towards the digitisation of training materials, including video content
- Monitor team training progress and ensure knowledge standards are consistently met
- Collaborate closely with Sales Directors, Operations Managers and internal stakeholders Training Content Areas
- Systems training (CRM systems, internal booking systems, communication platforms and payment systems)
- Sales and operational processes, including enquiry handling, confirmations and audits
- Client experience and service delivery standards
- Travel documentation, supplier coordination and itinerary management
- Destination and product training with a focus on luxury safari experiences
- End-to-end sales process from enquiry to confirmation Requirements
- Minimum 4 years’ experience as a Travel Consultant in a B2C environment working with inbound international travellers (essential)
- Minimum 2 years’ experience in a Training Manager or Facilitator role within a travel environment (advantageous)
- Expert knowledge of East Africa and strong knowledge of Southern Africa destinations
- In-depth understanding of luxury safari products, accommodation and transport logistics
- Strong working knowledge of CRM systems (Hub. Spot preferred)
- Understanding of training methodologies and facilitation techniques
- Experience designing training programmes and materials Skills & Attributes
- Strong ability to transfer knowledge effectively
- Excellent presentation and facilitation skills
- Strong interpersonal and communication abilities
- Highly organised with strong planning skills
- Adaptable and responsive to changing training needs
- Passion for learning, development and people growth
- Team player with a proactive and solutions-driven mindset
- Ability to deliver a high standard of service to internal stakeholders Package & Benefits
- Live-out position based in Cape Town
- Opportunity to work within a leading luxury travel environment
- Ongoing training and development opportunities Additional Information
- Commitment to diversity and inclusion, with all suitably qualified candidates encouraged to apply
- Strong alignment with company values including service excellence, teamwork and continuous improvement