Call Center Representative

Harley Exteriors has served homeowners across Western Washington for over 24 years, providing high-quality windows, doors, and gutter protection solutions. We’re growing our call center and looking for driven representatives to help convert inbound interest into qualified in-home appointments. As an Inside Sales / Call Center Representative, you’ll be the voice of Harley Exteriors, speaking with homeowners who have already expressed interest in our services.

Your focus is to build rapport, qualify the opportunity, and schedule appointments for our Sales Representatives. What You’ll Do Make outbound calls to homeowners through warm leads — no cold prospecting from scratch Answer inbound calls and provide excellent customer service Educate prospects on Harley’s window, door, and gutter protection solutions in a brief, conversational format Qualify interested homeowners and schedule appointments for our Sales Representatives Meet and exceed daily and weekly KPIs — dials per day, appointments set, demos issued, and quality scores Overcome objections and maintain a positive, high-energy presence on the phone What’s In It for You $22/hr base + performance bonuses — top performers earning $25/hr–$35/hr+ equivalent with incentives Bi-weekly and monthly bonus structure based on demos and revenue Additional SPIFF opportunities and cash competitions Full Benefits Package — Medical, Dental, Vision, 401k with 3% match, and PTO Paid training and hands-on mentorship from experienced call center leaders Growth opportunities — advance to Senior Setter, Team Lead, Call Center Supportive, competitive team culture built on accountability and recognition What It Takes to Succeed Strong communication skills — clear, confident, and upbeat on the phone Resilient and positive attitude — comfortable with high call volume and handling rejection Sales mindset — ability to build rapport, qualify, and set quality appointments Basic computer literacy — comfortable navigating CRMs, dialing systems, and spreadsheets Ability to adapt and thrive in a fast-paced call center environment Ability to submit to and pass a background check Outbound call center or sales experience preferred (retail or home improvement a plus) Schedule Flexible full-time schedules available: 4x10 or 5x8 shift options Hours of operation: Monday – Thursday: 8:00 AM – 8:00 PM Friday: 8:00 AM – 7:00 PM Saturday: 8:00 AM – 4:30 PM Must be available to work at least one weekend day per week Who Is Scale.

House Talent? We are the specialized recruiting engine behind the fastest-growing home remodeling companies in America. We are their growth partner, focused on one thing: High-Performance Alignment. Our clients hire us to find the industry's top producers—from high-ticket sales to elite installation crews. We work exclusively with brands that offer stability, growth, and top-tier compensation.

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