Sales Service Executive

Ensure organization meets/exceeds customers' expectations and complies with TIS internal sales Ensure Sales Service team provides a complete and timeliness resolution attending to query, resolve issues leading to positive outcomes for Sales in the Asia Pacific region with a total of 6 Sales Affiliates and 16 countries Data, Tools and system – Supporting Sales team in execution through the sufficiency and efficiency of Sales information and database management Prepare quotations and calculate pricing under various Incoterms (EXW, CFR, CIF).

Perform margin and profitability computation to support business decisions. Maintain pricing governance and ensure consistency across regional accounts. Support sales teams with pricing, customer requests, and commercial enquiries. Establish and implement guidelines, standards, and processes to meet customer SOPs and global requirements, particularly for Multinational Accounts (MNA), Regional Accounts (RGN), and Japanese Accounts (JA).

Facilitate coordination and collaboration among Sales teams across the Asia Pacific region. Prepare, analyze, and submit monthly sales reports and business performance metrics. Provide coaching, training, and performance guidance to Sales Service team members to ensure capability development and operational excellence.

Manage, maintain, and execute activities following the plans for each calendar year Coordinate customer visitation – booking of meeting rooms, preparing and provide refreshments for customer meetings and visits. Liaise with internal teams to facilitate smooth customer visit logistics.