Patient Service Officer (Prisoner Health Service)

About your opportunity. Permanent full-time or Part-time, hours negotiable (Multiple positions) The Townsville Prisoner Health Service (TPHS) is a primary health care service that operates across multiple facilities in Stuart, Townsville.Join a team dedicated to delivering exceptional, person-centred care and service.

In this role, you'll provide high-quality administrative support, work collaboratively with a supportive team, and help create positive experiences for patients at every stage of their journey.About your new employer. Townsville Hospital and Health Service (HHS) offers a diverse and rewarding healthcare environment, combining advanced clinical practice, innovation, and professional development.

As a leading tertiary and referral service, we provide opportunities to work alongside multidisciplinary teams, contribute to complex healthcare delivery, and access ongoing education, training, and career advancement pathways.Our supportive and community-focused culture fosters collaboration, inclusion, and wellbeing.

Located across the vibrant rural, urban, and coastal communities of North Queensland, Townsville HHS offers an enviable lifestyle, affordable living, flexible work options, and the opportunity to enjoy a rewarding career while achieving work-life balance.Competitive salary and benefits: We offer attractive remuneration packages and generous leave entitlements.

Salary range: $3150.00 to $3500.00 p.f. OR $41.44 to $46.05 p.h. (AO3)4 to 6 weeks annual leave with 14%-17.5% loading12.75% employer contribution to superannuation. Plus Salary Sacrificing options may be available Requirements:Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.

High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.Queensland Corrective Services Criminal History Check: Applicants are advised that this position works in a Queensland Corrective Services facility and requires employees and volunteers to have a current Queensland Corrective Services criminal history clearance as per the Corrective Services Act 2006.

This position requires the incumbent to operate a class C motor vehicle (manual and automatic) and an appropriate licence endorsement to operate this vehicle is required.This is a Vaccine Preventable Disease (VPD) risk role.Probation period may apply.Pre-employment checks will be conducted.Please refer to the Role Description for further details.

Apply now and be part of something extraordinary! Enquiries are welcome; for a confidential discussion please contact: Karen Mc. Cagh on (07) 4430 5550.Apply ONLINE: https:// apply-springboard.health.qld.gov.au/jobs/QLD-TV694999Applications close: Sunday, 1 November 2026Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.