Sales Operations Case Manager

Description Sales Operations Case Manager AICA Orthopedics

• Marietta, GA
• On-Site
• $58K–$70K + bonus Ideal for PI case managers, paralegals, and legal assistants ready to move to the provider side If you've been managing PI cases at a law firm — as a case manager, paralegal, or legal assistant — you already know most of what this role requires. The difference is you'd be doing it from the provider side, embedded in our sales department, working directly with account managers and sales leadership across 21 Atlanta locations.

What You'll Do

Case Management — Primary Focus Own PI case workflows from intake through resolution Keep records complete, compliant, and audit-ready Advance stalled cases with attorney offices and insurance carriers Coordinate complex cases across clinical, legal, and revenue teams Sales Operations Support Keep the sales team moving — data accuracy across Salesforce, Next.

Gen, and ECM so billing and collections are never blocked Pull and distribute operational reports for sales leadership — accurate, on schedule Identify and resolve workflow gaps before they affect the team's revenue outcomes Document processes as the sales function scales Executive Support — Transitional (First 90–120 Days) Calendar management, meeting coordination, and briefing prep for EVP of Growth Draft internal and external correspondence on behalf of the EVP This component diminishes as the function scales What We're Looking For Required 2+ years PI or medical case management — law firm, provider, or revenue cycle CRM and case management system proficiency — Salesforce, Next.

Gen, ECM, or comparable Strong organizational skills in a high-volume environment Clear communicator across legal, clinical, and sales teams Preferred Experience on both the provider and legal sides of PI Familiarity with liens, settlement processes, and attorney collections Revenue cycle, sales operations, or healthcare operations background Who This Is For A PI firm case manager, paralegal, or legal assistant ready to cross to the provider side — and interested in working inside a sales organization with direct exposure to revenue strategy and leadership.

Or a healthcare case manager ready for a broader operational role with a sales team. Either way — your PI case experience is the foundation. This role grows with you. Why AICA $58,000–$70,000 + KPI bonus Medical, dental, vision, 401(k) Embedded in the sales team — direct exposure to revenue strategy and sales leadership Real growth path as the sales operations function scales 21 locations

• 400+ team members
• 25 years in Atlanta Requirements What We're Looking For Required 2+ years PI or medical case management — law firm, provider, or revenue cycle CRM and case management system proficiency — Salesforce, Next. Gen, ECM, or comparable Strong organizational skills in a high-volume environment Clear communicator across legal, clinical, and sales teams Preferred Experience on both the provider and legal sides of PI Familiarity with liens, settlement processes, and attorney collections Revenue cycle, sales operations, or healthcare operations background