Financial Service Representative I/Personal Banker (Chula Vista)

Position Summary

Financial Service Representative I is responsible for building meaningful relationships with members while delivering efficient, accurate and exceptional service. As an employee of the credit union, Financial Service Representative I is expected to promote Credit Union products and services to existing and potential members and work with a dedicated team of professionals to support the organization’s mission and values.

Minimum Qualifications

(Education, Experience, Skills) High school diploma or equivalent. 1 year of financial service industry experience; or 2 years of relevant finance-related experience; or 6 months of SDCCU member facing work experience may be considered. Knowledge of relationship management skills; demonstrated ability to identify and offer/refer products and services to meet members’ financial needs.

Strong listening, communication, time management, and organizational skills. Demonstrated ability to achieve assigned goals and performance expectations. Ability to work independently and effectively in a team environment. Professional appearance and demeanor.

Essential Duties and Responsibilities

Deliver exceptional member experience by consistently maintaining a positive and professional attitude while caring for members and resolving routine member questions. Use relationship management skills to understand member’s financial needs and provide valuable financial solutions to care for the member. Identify and offer products and services to members and/or refer the member to an appropriate representative or partner to meet their financial needs.

Accurately record and track all member interactions, referrals and sales, following policy and procedure and maintaining integrity in all actions. Responsible for staying on top of current policies, procedures and new products or services. Prepare documentation for new accounts and loans, ensuring adherence to membership requirements and Credit Union policies and procedures.

Ensure loan files are complete and accurate. Follow up and communicate with members on loan applications and processes. Maintain consistent follow-ups with new and existing members. Contribute to the overall branch performance by collaborating and partnering with staff to achieve assigned goals. Participate in credit union campaigns, contests, member outreach efforts, and community/business development events.

Adhere to credit union regulatory and compliance requirements including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Currency Transaction Report (CTR), Member Information Security Procedures (MISP). Other Duties and Responsibilities Act as a Member Service Representative or Receptionist as directed by management.

May be required to work weekends and/or extended hours, to include attending community/business development events. Perform other duties as assigned. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms.

The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate. Monday

• Friday: 8:30am-5:30pm Saturday: 8:30am-2:30pm (Rotating) Full Time - 40 hours a week