Quality Improvement Specialist

Salary range - 53K to 68K - depending on experience OVERVIEW: The Quality Improvement Specialist coordinates key quality improvement (QI) activities and projects. Duties, functions and responsibilities: Coach and conduct performance assessments with organizations involved in clinical quality initiatives; Coordinate and conduct weekly on-site evaluations at health centers as part of data validation for any projects associated with PCMH, NCQA, P-GIP and CARF; Assist in the planning, coordination, facilitation and evaluation of QI learning sessions – including curriculum, agenda, and faculty Arrange trainings, webinars and/or identify qualified trainers for key topics that support quality improvement Works in partnership with Medical Director, Administration, Managers, and other staff to provide advice, facilitation and support related to project management, process improvement and interpretation of a variety of data and outcomes measures.

Measure impact and sustain improvements made at clinics. Demonstrate ability to make recommendations and implement quality improvement interventions based on results of projects. Converts data into useable information, and measures the impact of improvement initiatives. Applies project planning and management to effectively meet outcome, time, and budget parameters.

Assures that quality improvement activities are documented and reported within the organization and externally as appropriate. Performs other job-related responsibilities as requested. Knowle. Dge, skills, and abilities: Basic understanding of health clinic processes and operations is required. Understanding of FQHC processes and operations preferred; Knowledge of applicable Federal, State and local laws and regulations, the Integrity/ Compliance Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior; Knowledge of audit/study methodology and health statistics Excellent project management skills required to manage multiple competing objectives and to communicate information to executive leadership, management, and end-users; Working knowledge of various clinical systems; Knowledge of concurrent and retrospective chart review; Demonstrated clinical expertise to effectively facilitate evaluation of quality care; Demonstrated ability to develop, organize, facilitate, and lead special projects; Ability to work collaboratively with physicians, hospital staff, and external organizations; Analytical skills necessary to analyze and evaluate systems, procedures and processes and identify solutions to system problems.

Excellent organizational, presentation and communication skills; The ability to collect, analyze and present data in a meaningful way to a wide variety of audiences with various skill levels and various levels of expertise and knowledge; Excellent customer service skills.

Minimum qualifications

Education

Bachelor’s Degree in a health field such as health sciences, public health, health administration or similar; Master’s Degree in Health Services preferred. Credentials: Certified Healthcare Quality Professional (CPHQ) preferred, or ability to acquire certification within one year of employment. Registered Nurse Licensure by State of Michigan Board of Nursing preferred.

LEAN training strongly preferred. Work Experience 3 year’s clinical experience with exposure to Electronic Health Records. 5 year’s process improvement experience with knowledge of managed care plans, quality metrics, process improvement cycles such as PDSA and Root cause analysis; OTHER REQUIREMENTS: Must provide own transportation as travel throughout the Metro-Detroit area will be regularly required.

WORKING CONDITIONS: Frequently exposed to moderately adverse working conditions in performing certain patient care activities. Some exposure to communicable diseases possible with small percentage of harm, if established health procedures are followed.