Area Manager|Operations|Hongs Operations Support|3

Key Responsibilities

Business Performance & Revenue Growth Deliver zonal revenue targets Drive profitable store count growth and monitor EBIDTA performance. Collaborate with marketing and supply chain to optimize product mix and pricing. Operational Excellence Ensure consistent execution of SOPs across stores. Monitor and improve store-level KPIs including PSPD, attachment rates, and daypart performance.

Guest Experience Drive NPS improvement initiatives to enhance guest delight. Implement feedback mechanisms and corrective actions for service gaps. Cross-Functional Collaboration Work closely with Supply Chain, Marketing, and Training teams to deliver business goals. Support training rollouts and succession planning initiatives for store teams.