Customer Relations Associate

Job Title: Customer Support Executive / Customer Relations Associate Location: Whitefield Experience Required: Overall: 2-3 years total experience Mandatory: Minimum 1.5 years in Customer Service or Customer Support We are looking for only female candidates for this role.

Key Responsibilities

Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support). Ensure first contact resolution and customer satisfaction. Maintain accurate records of interactions in the CRM system. Proactively identify customer needs and provide appropriate solutions. Escalate complex issues to relevant departments with proper documentation.

Contribute towards process improvement and knowledge sharing within the team. Prepare and maintain daily/weekly Excel reports as required. Key Requirements: Domain expertise in customer service processes and systems. Excellent English communication skills, both verbal and written. Strong vocabulary, articulation, and comprehension.

Experience in voice and non-voice support (email). Proficiency in MS Excel for basic reporting and data management. Strong problem-solving attitude with attention to detail. Flexible to work in rotational shifts. Preferred Attributes: Exposure to CRM tools (e.g., Zoho Desk). Experience in handling both B2C and B2B customers.

Quick learner with adaptability to changing business needs. Employment Type: Full Time About the Company: We provide premium managed gated rental apartments/flats around Bangalore to young individuals, couples, and families. Our goal is to provide premium living and make renting easy and simple for our customers.

Requirements

CTC Package Job role

• Customer Relations Associate Annually

1. Fixed Salary ₹360,000
2. Annual Bonus ( upto 3% based on company performance) ₹10,800
3. Food, Beverage & Medical Insurance ( Non- Reimburseable ) ₹50,000
4. Employer PF Contribution ₹21,600
5. Gratuity ₹11,284 Total Package ₹453,684 Monthly Deduction on Fixed Salary INR per month Employee PF contribution ₹1,800 Proffessional Tax ₹200 Group Insurance & TDS as per norms