Scaled Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Scaled Customer Success Manager based in Canada. Join a customer-focused team dedicated to helping businesses maximize the value of a SaaS platform through a digital-first customer success strategy.

As a Scaled Customer Success Manager, you will develop personalized, data-driven engagement strategies that strengthen product adoption, improve customer outcomes, and reduce churn. You will manage a high-volume customer portfolio, using analytics and digital communication to anticipate needs and deliver value at scale.

Working closely with Customer Success, Product, Education, Adoption Services, and Renewals teams, you will help shape a seamless customer journey. This remote-first opportunity combines relationship building, analytical thinking, and creative problem-solving in a collaborative international environment. Your work will directly contribute to customer satisfaction, retention, and long-term business growth.