Regional Manager

Job Description – Regional Manager Location: Chennai Experience: 5–7 Years Industry: Co-living / Hospitality / Real Estate / Property Management About Truliv Truliv is a modern co-living and alternative hospitality brand redefining urban living through thoughtfully designed spaces, community-driven experiences, and tech-enabled operations.

With a strong presence across key Indian cities, Truliv focuses on delivering hassle-free, flexible, and premium living solutions for today’s young professionals and students.

Role Summary

The Regional Manager will be responsible for end-to-end regional operations, revenue performance, team leadership, and service quality across multiple Truliv properties in Chennai. This role requires a strong balance of business acumen, people management, operational excellence, and customer experience ownership.

Key Responsibilities

*Business & Revenue Management *Own regional occupancy, revenue, ARPU, and cost controls *Drive sales performance, local partnerships, and corporate tie-ups *Monitor pricing, discounts, and offers in line with company strategy *Ensure achievement of monthly and quarterly business targets Operations & Property Management *Oversee smooth day-to-day operations across all assigned properties *Ensure SOP adherence, quality standards, and compliance *Coordinate with central teams for maintenance, housekeeping, and procurement *Handle escalations related to residents, vendors, and property issues People & Team Leadership *Lead, mentor, and manage Property Managers, Wardens, and Operations staff *Conduct regular performance reviews and training sessions *Build a high-ownership, hospitality-first culture on ground *Ensure proper staffing and shift planning across properties Customer Experience & Retention *Drive high CSAT scores, renewals, and referrals *Act as the final escalation point for critical resident concerns *Implement community initiatives and engagement activities Reporting & Coordination *Prepare and review MIS reports, dashboards, and regional performance summaries *Coordinate with Sales, Marketing, Finance, HR, and Tech teams *Ensure accurate data reporting and operational transparency Skills & Competencies *Strong leadership and people management skills *Excellent communication and stakeholder handling *Solid understanding of P&L, occupancy metrics, and operational KPIs *Ability to manage multiple properties and teams simultaneously *Customer-centric mindset with problem-solving orientation *Proficient in MS Excel, MIS tools, and reporting systems Qualifications *Bachelor’s degree in Business Administration, Hospitality, or related field *MBA / PGDM is an added advantage *5–7 years of relevant experience in co-living, hospitality, real estate, or facilities management *Prior experience handling multi-site operations preferred What We Offer *Opportunity to lead a fast-growing region *High-ownership role with direct impact on business outcomes *Growth opportunities within a scaling organization *Dynamic, young, and collaborative work culture