Payroll Services Associate III

Job Family Description Provides client support services related to HR operations and Payroll processing Responsibility Statements Receives, investigates, and provides detailed answers to employees (phone calls and emails) regarding payroll information and procedures, including pay schedules, deductions, time keeping records and others, adhering to the service metrics requirements.

Serves as the first-level support to customer inquiries escalating more complex inquiries to Payroll Administrator. Maintain accurate records of discussions or correspondences with customers using company provided application. Handle complaints, provide appropriate solutions and alternatives within an established timeline and follow up to ensure resolution.

Recommend process improvement to management by collecting customer information and analyzing needs Keep abreast of payroll updates and changes to provide current information Maintain high levels of Customer Service, including patience, active listening, clear communication and empathy. Performs other duties as assigned Complies with all policies and standards Typing Speed Requirement 20WPM