Parts Consultant

Position Overview

The primary mission of this role is to support gross profit growth and customer retention through daily interactions with both internal teams and external customers. The ideal candidate is organized, detail-oriented, and customer-focused, with the ability to balance selling, problem-solving, and operational efficiency in a fast-paced environment.

Responsibilities

Identify and recommend parts needed for vehicle repairs

Quote repairs using established pricing structures

Source and supply parts to support customer and service department needs

Use effective selling skills to maximize parts sales

Track and document lost sales opportunities

Submit and manage special-order parts

Maintain working knowledge of vehicle components and systems

Process warranty and customer returns accurately

Receive and stock incoming parts shipments

Collaborate with Service, Sales, and other dealership departments

Take initiative to resolve issues and improve workflows

Manage time effectively to meet daily and departmental goals

Qualifications

Knowledge of Chrysler, Dodge, Jeep, Ram, and Mopar parts and accessories preferred

Familiarity with eCommerce initiatives, warranties, sales programs, and promotions

Ability to accurately record parts sales using a Dealer Management System (DMS)

Experience working cross-functionally to convert parts customers into service customers

Strong problem-solving and organizational skills

Ability to manage workload while meeting established performance goals

Equal Opportunity Employer

Ross Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.