Assistant Manager

The Assistant Manager – Financial Services will support and drive CSC DigiPay operations in West Bengal , with a focus on VLE onboarding, mapping, training, handholding, capacity building, issue resolution, and coordination with District Managers (DMs).

Key Responsibilities

Support CSC DigiPay operations across the state, ensuring smooth implementation and adoption. Drive VLE onboarding and mapping for DigiPay services. Conduct training and provide handholding support to VLEs to improve service adoption and operational effectiveness. Undertake capacity-building initiatives for VLEs and field teams.

Troubleshoot operational and technical issues faced by VLEs and coordinate with relevant teams for timely resolution. Coordinate closely with District Managers (DMs) to monitor operations and resolve field-level challenges. Analyse operational data and performance metrics to identify trends, gaps, and improvement areas.

Use BI tools for reporting, analysis, monitoring, and decision-making. Prepare and share regular operational reports and insights with the management. Support initiatives aimed at improving VLE engagement, transaction volumes, service quality, and overall DigiPay performance .

Requirements

Graduate from a recognized university/institution. Minimum 3 years of prior experience in the FinTech / Financial Services industry . Experience in field operations, VLE/channel management, digital financial services, or similar roles will be preferred. Good working knowledge of Business Intelligence (BI) tools and data analysis.