Healthcare Virtual Assistant – Direct Primary Care & Member Engagement (Remote or Onsite in Davao)

Description

About the Role

Snapscale is looking for a proactive, outgoing, and detail-oriented Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care (DPC) practice . This is a full-time role combining front-office and back-office healthcare administrative support. The HVA will assist with member engagement, appointment scheduling, patient inquiries, referrals, insurance-related tasks, records, follow-ups, lead management, and other day-to-day administrative responsibilities .

The ideal candidate is someone who takes initiative and ownership , communicates confidently with patients and prospective members, and can anticipate the next steps needed to complete a task rather than waiting for detailed instructions. This role is highly patient-facing , so excellent spoken English, professionalism, empathy, and the ability to communicate information clearly are essential.

Responsibilities

Handle patient/member calls, messages, inquiries, and concerns. Manage appointment scheduling, confirmations, reminders, and telehealth coordination. Support DPC member engagement, intake, registration, and prospective-member inquiries. Follow up with leads from paid social media campaigns and assist with member conversion.

Maintain accurate lead, patient, and member records and follow-up documentation. Coordinate referrals, specialist appointments, insurance verification, and prior authorizations. Assist with medical records, lab results, prescription refills, and provider follow-ups. Manage EMR, patient portals, online chat, and HIPAA-compliant communications.

Prepare provider schedules, daily agendas, statements, and administrative reports. Support claims follow-up, payment inquiries, patient satisfaction, and outreach activities. Proactively track pending tasks, ensure closed-loop follow-up, and identify workflow improvements. Perform other healthcare administrative tasks as assigned.

Perks: Health Maintenance Organization (HMO) Government-mandated benefits 13th month pay Other employee incentives Opportunities for career growth and development Fun and supportive working environment

Requirements

1+ year of experience as a Healthcare VA, Medical VA, Patient Coordinator, or similar healthcare role Experience supporting a US-based healthcare practice preferred Experience with patient communication, scheduling, referrals, or healthcare administration Strong experience handling inbound/outbound calls and patient/member inquiries Lead management, outreach, or appointment conversion experience is a plus Excellent spoken and written English communication skills Highly organized, detail-oriented, and strong in follow-up Proactive, accountable, and able to work independently Able to manage multiple tasks while maintaining accuracy Professional, patient-focused, and comfortable communicating with members Willing to learn new healthcare systems and identify workflow improvements Knowledge of HIPAA-compliant procedures and patient confidentiality