Service Desk Analyst I

At the City of Plano, our culture is grounded in service, teamwork, and making a meaningful impact. Our SERVE values— S tewardship, E ngaged, R espectful, V isionary, and E xcellence—guide how we work, while our A.P.R.O. principles— A daptable, P rofessional, R elationship-Focused, and O utcome-Based—reflect who we are at our core. This is an organization where you can grow, contribute, and be part of something bigger than yourself. That’s why our guiding principle is simple and clear: SERVE Like a Pro—it’s in our DNA .

Are you ready to put your tech skills to work and make a difference? The City of Plano is on the search for a motivated and customer-focused Service Desk Analyst I to be the welcoming presence and first line of support for our team's technology needs! Do you enjoy tackling technology challenges, finding solutions, and ensuring technology helps people rather than holds them back? If you're passionate about technology, thrive on helping others, and love turning technical frustrations into positive experiences, we want to hear from you! Join Team Plano and help keep our City connected, supported, and running smoothly!

The regular work schedule for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position also requires participation in a rotating on-call schedule with other Service Desk Analysts and occasional attendance at after-hours meetings to support City departments. For the complete job description for a Service Desk Analyst, view job description .

As a valued Team Plano member, you will receive numerous benefits: Comprehensive medical, dental, and vision plans Membership in the Texas Municipal Retirement System (TMRS), in which the City matches contributions 2:1 upon retirement Enrollment in the Retirement Security Plan (RSP) which is fully funded by the City Up to three weeks of paid vacation Up to three weeks of paid sick leave per year Nine paid holidays Tuition Assistance Free Library Card Half-price recreation center membership And so much more! Learn about our benefits online .

Equal Opportunity Employer - EOE/M/F/V/D Open positions are subject to close without notice.