Shift Lead (Threshold Climbing & Fitness/PT) Safety Sensitive

Key Responsibilities

Risk Management Enforce all gym policies and climbing rules Monitor bouldering, top rope, and lead areas Respond to incidents Complete and document incident reports Staff Leadership Lead and direct front desk and floor staff during shift Delegate tasks and ensure completion (cleaning, belay checks, member assistance) Assist with training new hires Serve as point of contact for staff questions or concerns Member & Guest Experience Deliver exceptional customer service Address member concerns and resolve complaints professionally Oversee group events, classes, and birthday parties as needed Ensure visitor agreements and check-in procedures are properly followed Operations Open and/or close the facility according to procedures Handle cash drawers and POS transactions Balance registers and complete end-of-shift reports Monitor facility cleanliness and organization Communicate operational updates to management Qualifications Previous climbing gym, retail, hospitality, or supervisory experience preferred Strong knowledge of climbing Top rope belay certified (lead certification preferred) CPR/AED and First Aid certified (or ability to obtain) Excellent communication and leadership skills Ability to remain calm and decisive in emergency situations