Radiology Scheduler Temporary

Performs scheduling services for the Radiology Department, specifically Diagnostic, CT, MRI, Special Procedure, US, Mammography, and NM studies, and facilitates the patient receiving preparation instructions for these services. Will be expected to perform other secretarial and clerical duties as needed.

• Scheduling service standards.
• Maintains high level of professionalism and courtesy with physicians, offices, and other hospital departments.
• Explains the procedure to the patient and answers any questions or refers the question to a technologist or physician if appropriate.
• Communicates effectively with Radiology staff regarding their schedules and facilitates any corrections in a professional manner.
• Performs service recovery with patients, physicians and/or their office staff as needed and under the direction of the leadership of Radiology.
• Maintains all written scheduling standards.
• Assists in orientation and training of new employees.
• Appointment scheduling.
• Interprets physician orders, verbal written, and accurately schedules appropriate study or studies.
• Coordinates with all modalities to ensure proper sequencing of studies and preparations.
• Promptly checks with Radiologist for any medication questions and problems with preparation or procedure (i.e., previous reaction to contrast, preparation intolerance).
• Documents special needs, sedation, adult or pediatric with RN staff.
• Facilitates the patient obtaining the appropriate preparations, instructions, time and location of appointment.
• Accurately schedules the appointment in the Radiology Scheduling System.
• Notifies supervisor of anything that prohibits scheduling of a study.
• Performs various communication duties.
• Answers telephone courteously.
• Returns messages left of voice mail in a timely manner.
• Keeps updated list of physician, department, and Radiology leadership, and hospital phone numbers.
• Runs reports and statistics as directed by Radiology leadership.
• Promptly notifies supervisor of Radiology Scheduling System problems (i.e., system down, run errors, file build errors, etc.)