Hotline Supervisor

Job Details: Level: Experienced, Job Location: Business Office

• Irvine, CA, Position Type: Full Time, Salary Range: $70304.00 - $75304.00Salary, Job Shift: Office Hours, Summary A supervisor plays a pivotal role in overseeing the daily operations of a team. Supervisors require the ability to manage staff, ensure productivity, and maintain a harmonious work environment. Supervisors act as the bridge between senior leadership and direct staff, translating strategic goals into actionable tasks and ensuring that agency policies, procedures, and best practices are upheld.

Duties and Responsibilities

Program Administration and Operational Oversight Ensure crisis intervention, information, and referral services meet the needs of the clients and adhere to the highest possible ethical standards. Responsible for the 24/7 Hotline coverage by managing the hotline, stand-by, and on-call schedules. Oversee daily operations to ensure efficient service delivery and organizational effectiveness.

Monitor grant contracts, assist with grant reporting, and ensure timely completion of grant deliverables. Maintain compliance with agency policies, procedures, and safety standards. Monitor program budgets and track expenditures. Lead and facilitate weekly Case Management Team (CMT) meetings and other multidisciplinary team meetings as needed per grant contracts.

Support Emergency Shelter operations and participate in an on-call rotation, as appropriate. Staff Supervision Oversee a team of employees, providing guidance, mentorship, and support. Coach, train, motivate, and empower staff to ensure clients receive services and referrals in alignment with the principles of trauma-informed care.

Monitor team performance, ensure staff compliance with agency and contract expectations, and address any issues that arise. Conduct regular team meetings to communicate updates, set goals, and review progress. Recruit and train new employees and provide ongoing professional development opportunities. Foster a positive and inclusive work environment that encourages collaboration and creativity.

Qualifications

Bachelor’s degree in business administration, management, a related field, or commensurate experience required. Two (2) years of experience with advocacy, case management, and/or counseling program administration experience in Domestic Violence. One (1) year of experience in a supervisory or managerial role. Bilingual English and Spanish preferred.

Intermediate proficiency in Microsoft Office, including Outlook, Word, and Excel and working knowledge of computer database program entry and report generation. Complete the 40-hour Domestic Violence Advocate certification training post-hire. Prospective employees must pass a background screening to the satisfaction of the agency prior to placement.

Since background screenings take time to complete, applicants are encouraged to apply early. We are an equal opportunity employer and value diversity at our organization. We strongly encourage survivors of domestic violence to apply. We strongly encourage applicants of diverse race, color, age, religion, gender, gender identity, sexual orientation, national origin, marital status, veteran status, disability status, or any other status protected by federal, state, or local law to apply.

All employment is decided based on qualifications, experience, merit, and business needs.