Member Service Specialist

The Member Service Specialist (MSS) helps Credit Union of Texas deliver an unexpected member experience by serving as a primary point of contact for members visiting the branch. The MSS performs day-to-day account transactions and maintenance, manages lobby traffic, opens and services accounts, supports loan document collection, and identifies opportunities to recommend CUTX products and services that fit each member's financial needs.

The role operates within CUTX policy, applicable consumer financial regulations, and the CUTX Generative AI Usage Policy, using approved AI and digital tools to work more efficiently while maintaining strong human judgment and member-centric service.