ServiceNow Technical Lead

Service. Now Technical Lead is responsible for the design, development, implementation, and maintenance of Service. Now solutions, including custom applications. This role combines hands-on technical expertise with leadership responsibilities, guiding a team of developers and administrators to deliver high-quality, scalable solutions aligned with business needs.

Key Responsibilities

Custom Application Development:

• Lead the design and development of custom applications on the Service. Now platform using App Engine Studio and scoped applications.
• Translate complex business requirements into scalable, maintainable custom solutions.
• Ensure reusability, modularity, and adherence to Service. Now development standards.
• Experience with Service Now application development for Mobile. Solution Design & Delivery:
• Collaborate with stakeholders to gather requirements and design effective solutions across ITSM, CSM, HRSD, and other modules.
• Review and approve technical designs and implementation plans.
• Drive end-to-end delivery of Service. Now solutions, including integrations and automation. Team Management:
• Mentor and guide Service. Now developers and administrators.
• Coordinate development efforts and ensure timely delivery.
• Promote agile methodologies and continuous improvement practices. Technical Expertise:
• Customize and configure Service. Now using JavaScript, Flow Designer, REST/SOAP APIs, and other scripting tools. Stakeholder Engagement:
• Build strong relationships with business units and IT teams.
• Communicate technical concepts clearly to non-technical stakeholders.
• Provide technical leadership during critical incidents and platform escalations.