FBS Account Management Coordinator - Contract (Scommerce)

SKU and Listing Management: Ensure the quality and accuracy of SKU listings, are aligned with Shopee listing rules. Inbound & Replenishment: Process replenishment requests and monitor seller compliance with inbound procedures. Operational Updates: Manage inbound and ASN (Advance Shipping Notice) updates to ensure efficient processing of shipments.

Capacity & Operations Monitoring: Assist with warehouse capacity planning and monitor operational Service Level Agreements (SLAs) and Return to Seller (RTS) processes. Seller & SKU Retention: Actively support efforts in seller and SKU churn prevention. Customer Satisfaction: Manage and address issues to ensure high levels of seller and buyer satisfaction.

Escalation Resolution: Assist in the timely resolution of seller escalations and inquiries. Performance Reporting: Prepare and deliver quarterly or monthly performance reports to sellers. Minimum Bachelor's Degree in Business Administration, Supply Chain, Logistics or similar fields. Solid knowledge and understanding of purchasing processes, policy, and systems Great communication, negotiation and interpersonal skills Strong problem-solver and detail-oriented Proficiency in Microsoft Office suite.

Proficient in both English and Thai Ability to analyze data and make data-driven decisions. Ability to multitask and prioritize tasks effectively. Knowledge of warehouse management systems is a plus. Available on standby to handle cases if needed