Service Coordinator

Come join our team! Build Your Future with a 45-Year Industry Veteran. At FSEC, we’ve spent nearly half a century perfecting integrated life safety systems for commercial and institutional clients statewide. We know that our reputation for quality installations starts with our people. That’s why we foster a culture of dedication and service excellence.

If you’re looking for a stable, team-oriented environment where your expertise is valued every single day, your next chapter starts here. Primary Role: The Service Coordinator is responsible for overall communication between customers and our Service Department. Accountability: The Service Coordinator will be directly accountable to the service administrator & Service Manager.

Duties/Responsibilities:

1. Will own the entire T&I and repair processes.
2. Answer/triage incoming customer calls regarding their inspection and service needs, product problems, service questions and warranty issues professionally. This is an in-office role.
3. Coordinates with the internal Service team to assist in scheduling on-line or on-site support.
4. Enter requests for Quotes/Service/T&I and Sales leads into the company management system with all information needed for follow-ups.
5. Works closely with Field Service Technicians to complete and provide customer service documentation.
6. Follow up correspondence with customers; pre and post inspections.
7. Build schedule daily off approved quotes, return trips needed and annual recurring inspections based on due date & bid hours.
8. Schedules are to be completed and ready to send out at 3pm every Thursday. This includes the Google calendar confirmed Service Trade orders. 9.The coordinator needs to verify no return trips are needed and all notes and photographs are included.
9. Review approved inspection/service quotes on BuildOps, coordinate with customers for scheduling the same day.
10. All new customers must be set up in Building Reports to include the site as well as a property owner account for the representative listed on the quote to view quotes.
11. Any pertinent information on the inspection must include Backflow reports, counts, maps site contact information, access codes, monitoring codes or special provisions and previous inspections reports shall be provided in the attachment section.
12. Incoming calls- the coordinator must triage the call for immediate assistance or identify a sales rep and direct all inquiries to the appropriate sales representative based on the list provided by the Sales administrator.
13. Has a positive attitude even when faced with misplaced criticism and frustration.
14. Possesses the ability to learn quickly and move on from both success and failure.
15. Provide timely feedback to service administrators regarding challenges or customer concerns.
16. Pulling permits for all applicable jobs.
17. Other duties as assigned by management. Expected Hours: No less than 40 hours per week Schedule: 8 hour shift Day shift Monday to Friday Benefits & Incentives: Medical Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Policy Paid time off Sick time Weekly pay Birthday PTO 401(k) 401(k) matching Employee Referral Bonus program Tuition reimbursement Mileage Reimbursement Company Vehicle opportunities Promotional Growth opportunities Company Cell phone opportunities Red Wings and Boot Barn Boot Program Shift Differential Pay Tool Program 4/10 Work Schedule – when scheduling permits On-the-job training Relocation Assistance Injury Nurse Triage Hotline Wellness Check Benefit Paid Maternity & Paternity Leave