Account Manager, Inside Sales

Job Description Job Purpose The Inside Sales Account Manager is responsible for managing and growing a portfolio of Commercial and Large Enterprise clients by delivering an exceptional customer experience, driving revenue growth, and ensuring long-term account retention. This role serves as a trusted advisor to clients, providing consultative sales support across Star.

Hub’s suite of enterprise telco.

Key Responsibilities

Lead relationship management for assigned Commercial and Large Enterprise accounts to ensure high service standards, strong client retention, and high NPS. Revenue & Growth: Drive order book and revenue growth by identifying upsell/cross-sell opportunities, managing renewals, and achieving monthly, quarterly, and annual sales targets.

Solution Consulting: Position end-to-end telecom and ICT solutions—including connectivity, mobility, and workspace collaboration—tailored to client enterprise needs. Cross-Functional Execution: Collaborate with Operations, Provisioning, Finance, Legal, and Service Line teams to ensure SLA compliance, timely service delivery, and swift escalation resolution.

Sales Operations & Governance: Maintain accurate pipeline tracking, sales forecasts, and CRM records in full compliance with company SOPs and internal governance standards.

Qualifications

Minimum Diploma qualification; Bachelor’s Degree is an advantage. At least 3 years of experience in Inside Sales, Telemarketing, or B2B Account Management. Prior exposure to Enterprise or Commercial B2B clients is strongly preferred. Experience in Telecommunications, IT, or Technology services will be an added advantage.

Strong consultative selling skills with the ability to understand customer needs and propose suitable solutions.