IT Co-op

JOB SUMMARY

The Co-op will be assigned to assist IT staff with providing computer hardware, software and technical support to employees within The Armor Group. Under the direction of an IT professional, the Co-op will be responsible for the following scope of work duties: Responsibilities Include: Installing computers, printers, and related software packages such as operating systems, word processing, or spreadsheet programs Providing user training on basic applications Providing technical support for end users Installing and testing necessary software and hardware Inspecting computer equipment and user requirements to prepare computer for delivery Installing hardware and peripheral components such as monitors, keyboards, printers, etc.

Instructing users in use of equipment, software, and manuals Ending user system maintenance Coordinating activities with IT Staff and users Providing updates and completion information to IT Manager, through problem request tracking system, voice mail, e-mail, or in-person communication Referring major hardware problems to service personnel for correction Other duties may be assigned PRINCIPAL CONTACTS INSIDE/OUTSIDE THE COMPANY This position will interact with the CIO, other IT staff, as well as other employees with IT issues.

COMPETENCY OR POSITION REQUIREMENTS Student must have awareness of the PC hardware components, desktop operating system software, application software and engineering application (Windows, Office, AutoCAD, etc.) Student must have awareness of the PC Industry’s current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology.

Interested applicants should possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems. Should have the ability to research and understand technical documentation, and an understanding of how to apply various technical resources. Able to interact effectively with management, staff and other personnel, and work independently, and/or as part of a team.

Students must provide a resume and currently unofficial transcript. Applicants must be available immediately. Willing to commit at least 1 semester for internship. All Armor employees are also expected to demonstrate Armor’s core values of being: Customer-Focused Passionate about Work Solution-Oriented Driven by Integrity EDUCATION AND/OR EXPERIENCE Must be enrolled in related bachelor’s degree course.

A minimum 3.0 grade point average is required. EQUIPMENT USED This position will use a personal computer. WORKING AND PHYSICAL CONDITIONS This position will be in an indoor office environment, they will need to be able to sit for long periods of time.