Receptionist

The Diamond Coast is looking for a Receptionist to join the Team! The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations, and will report directly to the Front Office Manager. You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.

About The Diamond Coast Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms.

Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes. The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.

About Windward Management Diamond Coast Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today as a Receptionist!

Job Purpose: The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations, and will report directly to the Front Office Manager. You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.

Reporting To: Front Office Manager Receptionist Responsibilities & Job Requirements Tasks, Duties & Responsibilities Responsibilities: Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required Take ownership of guests’ issues and take action to resolve them immediately Job Requirements: This is a full-time role Good command of English in both verbal and written communication A natural ability to sell the Diamond Coast Hotel Experience Confident with a pleasant disposition and well-groomed Ability to work under pressure in a fast-paced environment Working on rotating shifts, including weekends Experience in revenue management systems desirable Perks and Benefits of working at The Diamond Coast Hotel Excellent rate of pay Employee awards & recognition schemes including employee of the quarter, long service awards, team recognition days and random treat days Employee referral programme Learning and Development opportunities Opportunity to progress within the Windward Group Windward Group Hotel discounts Employee Assistance Programme Digital Wellness Programme Meals on duty Social events Join Us Today as a Receptionist!