Business Operations Manager, ISU Health Center

Job Description The ISU Health Center (ISU HC) seeks a Business Operations Manager to oversee and manage the administrative and business operations of the ISU Health Center. The position ensures efficient, organized, and compliant operations that support high-quality patient care and the effective delivery of health services.

As clinic operations evolve, the position may support the expansion and coordination of business operations across additional health clinics and services within the Kasiska Division of Health Sciences (KDHS). This position is 32 to 40 hours per week. This position is not eligible for new visa sponsorship at this time.

Candidates who already hold valid U.S. work authorization may be considered.

Key Responsibilities

40% -Oversee daily clinic operations and maintain accurate patient records. -Manage billing, insurance, provider credentialing, and insurance contract coordination with the Clinics Director of Operations. -Collaborate with the CPC Business Operations Manager on revenue cycle activities, including insurance verification, authorizations, payments, charge reconciliation, accounts receivable, claims, and denials.

-Oversee the Banner registration feed to verify student, faculty, and staff eligibility. -Collaborate with the Medical Director and ISU clinic management team to support existing operations, expand services, and develop processes for new clinics. -Support the enhancement and expansion of healthcare services for students, including student-athletes, in alignment with institutional priorities.

Human Resources: 30% -Recruit, train, coach, and supervise administrative and support staff, including custodial personnel. -Develop staff schedules and ensure adequate staffing and provider coverage. -Conduct performance evaluations and provide feedback to support professional development. -Maintain the electronic health record (EHR) system and train new employees.

-Financial, Budget, and Inventory Management: 10% -Manage clinic budgets, expenses, revenue monitoring, student fee proposals, and cost control. -Track and reconcile financial transactions and reports. -Manage inventory and coordinate ordering of medical supplies, vaccines, medications, office materials, and equipment.

Communication and Coordination: 10% -Facilitate communication among healthcare providers, staff, and patients to support coordinated care. -Collaborate with campus partners, including Counseling and Mental Health, Athletics, Student Affairs, Human Resources, Finance, and Health Sciences. Quality Improvement: 10% -Identify opportunities to improve clinic operations, patient services, and efficiency.

-Implement quality improvement initiatives to enhance patient care and operational effectiveness. Healthcare Compliance: 10% -Ensure compliance with OSHA and applicable state and federal healthcare regulations. -Collaborate with Information Technology Services (ITS) to maintain cybersecurity and HIPAA privacy protections.

-Develop and update policies and procedures, communicate regulatory changes, and provide staff training on compliance requirements. Perform other reasonable duties as assigned.