Tier 2 Support Technician

Position Overview

We are looking for a Tier II Support Desk Technician to provide advanced technical support and keep our core systems, applications, and user environments running smoothly. With employees working across multiple locations and plants, keeping our technology functional requires strong technical problem-solving and system administration.

You will serve as the primary escalation point for the rest of our support desk team, resolving complex technical issues, mentoring staff, and administering key enterprise tools across our technology stack.