Hyundai Service Advisor

About Us

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Chicago, and Minnesota markets. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

Job Summary

Hyundai West Allis is seeking an experienced Service Advisor to join our team. Service Advisors are responsible for assisting their customers with service and maintenance needs. Our Service Advisor should be passionate about customer service and enjoy interacting with people. If you withhold efficient time management skills, effective communication skills, and thrive in a fast-paced environment, then we encourage you to apply!

Benefits

Air Conditioned Shop

Paid training

Paid vacation

Flexible work hours

Medical, dental, and vision

401K

Closed Sundays

Paid relocation

Responsibilities

Greeting customers promptly on the service drive and in the lobby

Obtaining accurate customer and vehicle information

Reviewing vehicle repair history

Clearly report all vehicle symptoms as described by the customer

Determine and recommend needed maintenance

Prepare a complete and accurate estimate of cost for labor and parts

Explaining all completed work and charges to customers

Monitor progress of each vehicle throughout the day and updating customers regularly

Answer customer's phone calls, emails with the highest level of response and attention

Qualifications

Minimum 1 year of experience

Basic product knowledge

Must be able to work in a team setting

Display a positive attitude

Adaptive to change

Driven in sales AND customer satisfaction

• Must be at least 18 years of age to be considered

Must have held a valid driver's license for at least 1 year with a clean driving record