Senior Systems Engineer (Microsoft 365 / Intune)

Senior Systems Engineer (Microsoft 365 & Intune) Jacksonville, FL (Local Candidates Only) $30.00 - $33.00/hour + Bonus + Benefits Award-Winning Culture. Rapid Growth. Exceptional Careers. At Scarlett Group, we're more than a technology company. We're a team of problem-solvers, innovators, and relationship builders committed to delivering exceptional experiences for our clients and our people.

As a JBJ Best Places to Work and one of the region's fastest-growing technology companies, we invest in our employees through professional development, career advancement opportunities, challenging work, and a culture built on collaboration, accountability, and having fun while doing meaningful work. We're looking for a Senior Systems Engineer with deep Microsoft 365 and Intune expertise to serve as a technical leader within our Support organization.

If you're someone who enjoys solving complex technical challenges, mentoring others, improving processes, and staying at the forefront of Microsoft technologies, we'd love to talk with you.

What You'll Do

Serve as the highest level of technical escalation for complex support issues across Microsoft 365, Intune, Entra ID, Azure, endpoint management, networking, and server environments. Lead advanced troubleshooting, root cause analysis, major incident response, and long-term remediation efforts. Design, implement, and support Microsoft Intune environments, including device management, Windows Autopilot, compliance policies, application deployment, and endpoint security.

Administer and optimize Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, Defender, and Entra ID. Evaluate client environments and recommend solutions that improve security, efficiency, productivity, and user experience. Mentor and support Help Desk and Systems Administration team members through coaching, technical guidance, documentation, and knowledge sharing.

Lead or contribute to infrastructure, cloud, security, migration, onboarding, and modernization projects. Help improve service delivery by developing technical standards, documentation, automation, and operational best practices.

What We're Looking For

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred. Candidates with a strong combination of relevant experience, technical expertise, and industry certifications will also be considered. 5+ years of experience in IT support, systems administration, engineering, or Managed Services (MSP) environments.

Strong hands-on experience administering and troubleshooting Microsoft 365 environments. Strong expertise with Microsoft Intune, endpoint management, and modern workplace technologies. Experience supporting Entra ID, Exchange Online, Teams, SharePoint, Defender, and Microsoft security solutions. Solid understanding of networking fundamentals, Active Directory, DNS, DHCP, VPNs, and Windows environments.

Excellent troubleshooting, analytical, communication, and customer service skills. Ability to manage multiple priorities and thrive in a fast-paced, client-focused environment. Experience with Azure, Power. Shell, Security+, AZ-104, Endpoint Administrator, or other Microsoft certifications is highly valued. Why Scarlett Work for a JBJ Best Places to Work award winner.

Join one of the fastest-growing technology companies in the region. Work with cutting-edge Microsoft cloud, security, and endpoint management technologies. Gain exposure to a wide variety of clients, environments, and technical challenges. Receive support for certifications, professional development, and career growth.

Collaborate with a talented and supportive team that values continuous learning and innovation. Take ownership of meaningful projects and make a direct impact on client success. Grow your career in an organization that promotes from within whenever possible.

Compensation

$30.00 - $33.00 per hour Actual compensation is based on experience, technical expertise, certifications, skills, and other job-related factors. This position is classified as non-exempt and is eligible for overtime in accordance with applicable laws and company policies.

Benefits

Scarlett offers a comprehensive benefits package designed to support the health, well-being, and professional growth of our employees, including: Medical, dental, and vision insurance Life insurance 401(k) with company match Paid Time Off (PTO) Paid company holidays Yearly bonus opportunity Monthly cell phone stipend Professional development and certification program Employee referral bonus program Work Location To support onboarding, training, team collaboration, and professional development, this position is expected to work onsite and must be local to the Jacksonville, Florida area.

Why This Role Matters This position plays a critical role in ensuring Scarlett continues to deliver exceptional support and technical expertise to our clients. As a senior technical resource and subject matter expert in Microsoft 365 and Intune, you'll help solve complex challenges, strengthen client environments, mentor team members, and contribute to the continued growth of our technical organization.

Ready to grow your career with Scarlett Group? We'd love to hear from you.