Systems and Process Manager

Location: Pan India Department: Sales Operations Principal Accountabilities Enhance Customer Sales Satisfaction by implementing standardized sales operations across dealerships Monitor and manage Dealer Financial Health to ensure long-term viability and profitability Drive Dealer Business Performance using the Balanced Scorecard methodology Improve the quality of sales processes and dealer systems for operational excellence.

Skills & Knowledge a) Qualifications

• MBA / BE (preferably both) b) Work Experience
• 3–6 years in Field Sales or Dealer Sales Process Management
• Preferably from the Automobile industry Domain Expertise Strong understanding of:
• Scorecard monitoring and performance excellence
• Customer experience and touchpoint optimization
• 360° dealer evaluation frameworks
• Customer Delight Index and Satisfaction Index metrics Behavioral Competencies

1. Innovative & Creative Thinking: Ability to challenge norms and propose fresh solutions
2. Customer Obsession: Prioritize customer needs in every decision
3. Analytical Skills: Data-driven mindset with strong problem-solving capabilities
4. Effective Communication: Clear, persuasive, and collaborative communicator Technical Competencies
5. Hands-on experience with New Car Sales Processes
6. Solid understanding of Financials (P&L) and dealership economics
7. Exposure to Channel Management and dealer engagement strategies 4.Proficient in MS Office, especially Excel and PowerPoint 5.Deep knowledge of Dealer Sales Processes and operational workflows