IT skills officer

Job Summary

This role serves as a vital support function within our business center, focusing on empowering customers by providing essential computer literacy training and operational assistance. The ideal candidate will act as a friendly guide, helping individuals navigate digital tools to complete their tasks efficiently while fostering a welcoming environment for learners of all backgrounds.

Key Responsibilities

Deliver foundational instruction on standard productivity software, including Microsoft Word, Excel, and PowerPoint, as well as effective internet usage. Provide hands-on support to clients for daily tasks such as document typing, printing services, and completing online registration forms. Offer basic troubleshooting assistance for common hardware and software issues, including printer malfunctions and system errors.

Maintain accurate and organized records of all training sessions conducted and daily operational activities performed.